This guideline covers the care and support of adults receiving social care in their own homes, residential care and community settings | National Institute for Health and Care Excellence (NICE)
This NICE guideline aims to help people understand what care they can expect in residential and community settings, and to improve their experience by supporting them to make decisions about their care.
The guideline has been developed by a committee of people who use services, and carers and professionals. It has used information from a review of research evidence about people’s experiences of care and support, and from expert witnesses. The committee also gave consideration to the potential resource impact of the recommendations. The recommendations are considered to be aspirational but achievable.
It includes recommendations on:
- Providing information.
- Assessing care and support needs and care planning.
- Providing care and support.
- Staff skills and experience.
- Involving people who use services in service design and improvement.
It is for:
- Practitioners working in adult social care services in all settings.
- Service managers and providers of adult social care services.
- Commissioners of adult social care services.
- People using services (including those who fund their own care) and their families, carers and advocates.
Full reference: People’s experience in adult social care services: improving the experience of care and support for people using adult social care services | NICE guideline [NG86]