Care Quality Commission | July 2018 | Driving improvement – individuals who have made a difference
To mark 70 years of the NHS, the Care Quality Commission (CQC) has published 70 stories underlining individuals who have gone ‘over and above’ and made a significant impact on the care people receive across health and social care services. This collection of 70 case studies highlights the work that individuals – from volunteers, to front line staff to senior leaders – have done to deliver great services in hospitals, care homes, GP practices and elsewhere. (Source: CQC).
There are case studies from the following sectors: