NHS Confederation | November 2018 |Outpatients app ‘saving NHS millions’
A new app- the MyCare app- developed by Milton Keynes University Hospital NHS Foundation Trust, the app allows patients to change and confirm appointments on a smartphone, tablet or computer, with outpatient letters emailed in real time. The app has been co-designed by patients and clinicians.
Chief executive of the trust Joe Harrison explains, “for most hospitals in the country, it is easier for somebody to book a hotel, flight and a cab to pick them up from Sydney, Australia than it is for them to change or cancel their outpatient appointment – because we don’t allow people to do it in their own time, on any device, in a way that is convenient to them.”
While many trusts are providing patient portals, Milton Keynes is the first NHS hospital to provide the ability for people to directly manage their appointments, including rearranging them solely online without needing to call the hospital (Source: NHS Confederation).