2018 Urgent And Emergency Care Survey Statistical Release

This survey looked at people’s experiences of using Type 1 (major A&E) and Type 3 (urgent care centres, minor injury units, urgent treatment centres) urgent and emergency care services, from decision to attend to leaving | Care quality Commission

132 trusts took part in the survey, of which 63 trusts had both a Type 1 and a Type 3 department, and 69 trusts had only a Type 1 A&E. The survey only includes Type 3 departments that are run directly by acute trusts, and not those run in collaboration with, or exclusively by others.

Key findings for England

The majority of people were positive about most aspects of the urgent or emergency care they received. Results across both type 1 and type 3 services have remained generally stable and have not significantly changed between 2016 and 2018.


Respondents in both the type 1 and type 3 surveys were very positive when answering questions about their interactions with staff. For example, the majority of respondents ‘definitely’ felt listened to, ‘definitely’ had confidence and trust in the staff examining and treating them and felt they were treated with respect and dignity ‘all of the time’. Staff are also generally providing clear explanations to most people about their treatment.

The survey results suggest there is scope for improvement in a number of areas across both service types, including:

  • waiting times
  • help from staff to control their pain
  • information provision when leaving A&E or the urgent care centre

Certain groups of patients consistently reported poorer experiences of urgent and emergency care services, including:

  • younger type 1 respondents (aged 16 to 35)
  • type 1 respondents who said that they had been to the same A&E about the same condition or something related to it within the past week
  • for both type 1 and type 3 respondents, people whose visit to A&E or the urgent care centre lasts for more than four hours

Further detail at Care Quality Commission

Full report: Urgent and emergency care survey 2018: Statistical release

The State of the adult social care sector and workforce

Skills for Care Workforce Intelligence | October 2019 | The State of the adult social care sector and workforce

Skills for Care Workforce Intelligence have published a new report, the report looks at the adult social care sector and workforce in England. The State of the adult social care sets out the CQC’s assessment of the state of care in England in 2018/19. Using data from CQC inspections and ratings, to inform judgements of the quality of care. 

The report indicates that quality ratings have been maintained overall but people’s experience of care is determined by whether they can access good care when they need it.


Image source: skillsforcare.org.uk

The state of the adult social care sector and workforce in England

Download a copy of the report 

See also: CQC: State of Care

CQC: State of Care

Care Quality Commission | October 2019 | State of Care

State of Care is the CQC annual assessment of health care and social care in England.

The report looks at the trends, shares examples of good and outstanding care, and highlights where care needs to improve.



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State of Care 2018/19: Full report

State of Care 2018/19: Summary

State of Care 2018/19: Easy read

There is also an audio summary of the report available from the CQC

See also:

CQC blog 
The State of the adult social care sector and workforce

Workforce Race Equality Standard 2018/19

Care Quality Commission | August 2019 | Workforce Race Equality Standard

The Care Quality Commission (CQC) has published its annual report -Workforce Race Equality Standard 2018/19 (WRES) on the experiences of BME staff to ensure equal access to career opportunities and fair treatment in the workplace.

According to the CQC, this year’s data shows progress in Indicators 2, 3 and 4:

  • the likelihood of white staff being appointed from shortlisting is the same as for BME staff
  • the data tells us there is no difference in the likelihood of a BME colleague entering a formal disciplinary process compared to a white colleague
  • this year’s data shows that there is no difference in the relative likelihood of white staff accessing non-mandatory learning compared to BME staff

The CQC still has lots of work to do in other areas such as ensuring BME representation at senior levels and reducing the gap in bullying and harassment. The CQC will be developing a robust action plan with the Race Equality Network and other colleagues to raise and accelerate our ambition in achieving a fair and inclusive workplace (Source: CQC).

Care Quality Commission Workforce Race Equality Standard 2018/19


Smiling matters: oral health care in care homes

Care Quality Commission | June 2019 | Smiling matters: oral health care in care homes

Care Quality Commission (CQC) has published its review of oral health care in care homes across England. The review also includes a number of case studies .Their findings show that too many people living in care homes are not being supported to maintain and improve their oral health. 

Image source: cqc.org.uk

What CQC did

Dental professionals accompanied our adult social care inspectors on 100 routine inspections. Three years on from the publication of the NICE guideline
(NG48), oral health in care homes is still not a priority and people are not always able to access the dental care they need.

Seventeen per cent of care homes said they never assessed people’s oral health on

What CQC found

Among the homes visited:

  • most had no policy to promote and protect people’s oral health (52%)
  • nearly half were not training staff to support daily oral healthcare (47%)
  • 73% of care plans reviewed only partly covered or did not cover oral health
  • it could be difficult for residents to access dental care
  • 10% of homes had no way to access emergency dental treatment for residents

CQC recommend

A cross-sector approach including:

  • sharing best practice
  • repeating and reinforcing the guidance
  • mandatory staff training
  • oral health check-ups for all residents moving into a care home
  • a multi-agency group to raise awareness

NHS inpatient satisfaction falls for first time in six years

Adult inpatient survey 2018 | Care Quality Commission (CQC)

The results of the latest inpatient survey show what over 75,000 adults who stayed in hospital for at least one night in July last year said about the care they received. The survey covered the quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and their discharge arrangements. The results are provided for England as a whole and by NHS trust.

feedback-3676922_1920Across the majority of questions asked in the survey there has been no improvement since it was last carried out, and this year’s results show an increase in those reporting lengthy delays, greater dissatisfaction with the amount of information provided when leaving hospital, and those who felt a lack of involvement in their care.

Most results for the 2018 Adult Inpatient Survey have slightly declined since last year or remained static.

Positive findings:

  • Relationships with the medical and nursing staff are usually positive although there is a small decline compared to last year. For example, patients reported that overall, doctors and nurses answered their questions in a way they understood.
  • Trust in doctor and nurse is high, although declining slightly compared to last year.
  • Fundamental needs of most patients are being met in terms of food, hydration and rest.
  • The proportion of patients reporting being given enough privacy when being examined or treated continues to be very high.

However, this year’s results indicate that there are many areas in need of improvement:

  • Patients are reporting poorer experience when it comes to the integration of their care.
  • Patients are reporting that they are waiting too long at admission and longer than previous years at discharge.
  • At the time of being discharged, significant numbers of patients were unsure about their situation. This includes not being given appropriate information about their care after leaving the hospital, and not receiving enough notice.
  • Significant numbers of patients reported not being sufficiently involved in decisions regarding their care and treatment.

Certain groups of patients consistently reported poorer experiences of their time in hospital, including

  • Patients with a mental health condition
  • Younger patients (aged 16 to 35)
  • Patients who were admitted in an emergency

Full report: Adult inpatient survey 2018

CQC press release: Confidence and trust in hospital staff high but overall improvements in people’s inpatient experience have stalled

See also:


Driving improvement: Case studies from eight independent hospitals

The Care Quality Commission | June 2019 | Driving improvement: Case studies from eight independent hospitals

CQC visited eight hospitals that had improved their ratings to hear, how they have driven improvement for people who use their services. From this they identified common themes in the hospitals’ improvement journeys: 


Image source: cqc.org.uk
  • Leadership.
  •  Culture
  • Communications
  • Learning
  • Staffing
  • Engaging with patients and the public
  • Engaing with CQC

See also:


CQC press release