FREE NHS WiFi at Crystal Peaks Medical Centre

NHS England | November 2018 | NHS WiFi at Crystal Peaks Medical Centre

Crystal Peaks Medical Centre is a  GP practice in a busy retail park in Sheffield; it installed NHS WiFi in July 2018,  NHS England have now produced a case study about this innovation and video interview with Dr Kirsty Gillgrass, a GP Partner at the practice. There are approximately 7,000 patients registered with the practice. It is a training practice with 5 GP partners and a large multi disciplinary primary care team. 

The practice, along with other practices in the neighbourhood, is applying for digital inclusion funding to encourage digitally excluded patients to take charge of their health and wellbeing and make use of patient online services.

Practice staff will encourage patients to sign-up for patient online services while in the waiting room, and staff will be able to use mobile devices to demonstrate to patients how to book appointments online and order repeat prescriptions.

Having access to free WiFi can also reduce anxiety for patients before their appointment. Being able to make good use of their time by accessing emails, checking social media or even downloading an ebook to calm their nerves can improve the patient experience (Source: NHS England).

Improving access and continuity in general practice

Nuffield Trust | November 2018 |Improving access and continuity in general practice

The report describes the Nuffield Trust’s key findings on the impact of improved access upon continuity of care, and provides a series of recommendations for commissioners and policy-makers. 

Improving access and continuity in general practice is based on four research questions:

  • What is the evidence that continuity within general practice benefits patients, or is important to health professionals?
  • Which primary care patients are more likely to want continuity of care, and how likely are they to report receiving it?
  • How might policy initiatives to improve access affect continuity of care, and to what extent is there evidence of this?
  • What factors might best support continuity of care in the context of improved access?
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Image source: nuffieldtrust.org.uk

The study combined:

  • a rapid literature review
  • interviews with nine providers, one commissioner of services, and site visits to two services that are seeking to combine access and continuity
  • analysis of data from the GP Patient Survey
  • two expert meetings involving clinicians, managers, academics and policy-makers

 

Download the evidence review 

Download the summary report 

Increasing continuity of care in General Practice

The Health Foundation is supporting five large-scale GP practices and federations to carry out targeted improvement work to increase continuity of care in their practices.

The Increasing Continuity of Care in General Practice programme will explore what continuity of care will look like, considering relationships between GPs and patients, and also examining whether better information and management practices can help increase continuity with the aim of bringing benefits to both staff and patients.

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This programme is inspired by recent Health Foundation research which demonstrated that patients with ambulatory care sensitive conditions who see the same GP a greater proportion of the time have fewer unplanned hospital admissions. The programme has been developed with the advice and support of the Royal College of General Practitioners.

Each project will run for up to two years and each project team will receive up to £250,000 of funding to support the implementation, evaluation and dissemination of findings from their work.

Full story at The Health Foundation

Patients start testing the new NHS App

Patients at a number of practices across England have begun testing the new NHS App | NHS Digital

The NHS App provides simple and secure access to a range of healthcare services on a smartphone or tablet. Developed by NHS Digital and NHS England, the app will enable many patients to register without attending the practice, reducing administrative burden on reception staff.

Once registered, patients can:

  • check their symptoms using NHS 111 online and the symptom checker on the NHS website
  • book and manage appointments at their GP practice
  • order their repeat prescriptions
  • securely view their GP medical record
  • register as an organ donor
  • choose whether the NHS uses their data for research and planning

Feedback from patients and practice staff will be used to help improve the app before it is gradually rolled out to patients across England from December 2018.

Find out more on the NHS Digital Website

 

Expression of interest: Increasing Continuity of Care in General Practice

The Health Foundation | July 2018 | Expression of interest: Increasing Continuity of Care in General Practice

The Health Foundation have launched a new initiative- a funding programme to help improve patient care and outcomes by exploring ways to increase continuity of care within general practice.
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The launch comes after research conducted by the Health Foundation  found that for patients with ambulatory care sensitive conditions, appointments with the same GP a greater proportion of the time have fewer unplanned hospital admissions (Source: The Health Foundation).

Full details and how to apply for the programme are available from The Health Foundation

Driving improvement: Case studies from GP practices

This publication from the Care Quality Commission looks at 10 GP practices that have achieved a significant improvement on their rating.

Key themes

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Image source: http://www.cqc.org.uk

The practices in this report faced similar challenges. They all showed an impressive commitment to improve their service to patients. To achieve this they shared common experiences:

  • strong leadership from a practice manager with the time and skills to lead the practice team
  • addressing staffing and training issues such as poor recruitment or training practices
  • making sure every member of the practice team understood their own and others roles and responsibilities
  • involving the whole team in running the practice
  • involving patients and the local community
  • using external support to help improvement

Their experiences show that improvement in GP practices is possible. The case studies highlight some clear actions that other practices can use to help them learn and improve.

Full report: Driving improvement: Case studies from 10 GP practices