NHS England | November 2018 | NHS WiFi at Crystal Peaks Medical Centre
Crystal Peaks Medical Centre is a GP practice in a busy retail park in Sheffield; it installed NHS WiFi in July 2018, NHS England have now produced a case study about this innovation and video interview with Dr Kirsty Gillgrass, a GP Partner at the practice. There are approximately 7,000 patients registered with the practice. It is a training practice with 5 GP partners and a large multi disciplinary primary care team.
The practice, along with other practices in the neighbourhood, is applying for digital inclusion funding to encourage digitally excluded patients to take charge of their health and wellbeing and make use of patient online services.
Practice staff will encourage patients to sign-up for patient online services while in the waiting room, and staff will be able to use mobile devices to demonstrate to patients how to book appointments online and order repeat prescriptions.
Having access to free WiFi can also reduce anxiety for patients before their appointment. Being able to make good use of their time by accessing emails, checking social media or even downloading an ebook to calm their nerves can improve the patient experience (Source: NHS England).
The Health Foundation is supporting five large-scale GP practices and federations to carry out targeted improvement work to increase continuity of care in their practices.
The Increasing Continuity of Care in General Practice programme will explore what continuity of care will look like, considering relationships between GPs and patients, and also examining whether better information and management practices can help increase continuity with the aim of bringing benefits to both staff and patients.
This programme is inspired by recent Health Foundation research which demonstrated that patients with ambulatory care sensitive conditions who see the same GP a greater proportion of the time have fewer unplanned hospital admissions. The programme has been developed with the advice and support of the Royal College of General Practitioners.
Each project will run for up to two years and each project team will receive up to £250,000 of funding to support the implementation, evaluation and dissemination of findings from their work.
Patients at a number of practices across England have begun testing the new NHS App | NHS Digital
The NHS App provides simple and secure access to a range of healthcare services on a smartphone or tablet. Developed by NHS Digital and NHS England, the app will enable many patients to register without attending the practice, reducing administrative burden on reception staff.
Once registered, patients can:
check their symptoms using NHS 111 online and the symptom checker on the NHS website
book and manage appointments at their GP practice
order their repeat prescriptions
securely view their GP medical record
register as an organ donor
choose whether the NHS uses their data for research and planning
Feedback from patients and practice staff will be used to help improve the app before it is gradually rolled out to patients across England from December 2018.
The Health Foundation | July 2018 | Expression of interest: Increasing Continuity of Care in General Practice
The Health Foundation have launched a new initiative- a funding programme to help improve patient care and outcomes by exploring ways to increase continuity of care within general practice.
The launch comes after research conducted by the Health Foundation found that for patients with ambulatory care sensitive conditions, appointments with the same GP a greater proportion of the time have fewer unplanned hospital admissions (Source: The Health Foundation).
The British Medical Association has published The general practice forward view: two years on. This report evaluates how the implementation and delivery of the GPFV has progressed so far, and seeks to assess whether it is on track to deliver on its commitments.