Improving care by using patient feedback

Improving care by using patient feedback | The National Institute for Health Research (NIHR)

This themed review features nine new research studies about using patient experience data in the NHS which show what organisations are doing now and what could be done better. The evidence ranges from hospital wards to general practice to mental health settings. There are also insights into new ways of mining and analysing big data, using online feedback and approaches to involving patients in making sense of feedback and driving improvements.

Full document: Improving care by using patient feedback

Improving mental health services

Improving mental health services in systems of integrated and accountable care: emerging lessons and priorities | The Royal College of Psychiatrists

This report aims to better understand the priorities and lessons for improving mental health services in established and emerging Integrated Care Systems (ICSs) and makes recommendations that reflect the opportunities and challenges in doing so. It is recognised that further lessons and priorities will emerge as more ICSs are established across the country.

Better care for patients and service users

This report demonstrates how – in difficult circumstances – trust leaders and staff are coming up with ideas and solutions to deliver better care | NHS Providers

This is the first in a new publication series to promote the work of NHS trusts and foundation trusts in improving care.  This briefing focuses on how trusts have responded to feedback from the Care Quality Commission in a positive and systematic way, encouraging ideas that have made a difference for patients and service users.

The report Providers deliver: better care for patients considers both the leadership approaches and frontline initiatives that underpin improvements in quality. Through 11 case study conversations, it considers some of the frontline work that has contributed to trusts’ improvements in CQC ratings, as well as exploring the role of trust leaders in providing an enabling, supportive environment in which this work has been possible.

Full report: Providers deliver: better care for patients 

See also: NHS Providers blog

Mental Healthcare in Young People and Young Adults

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This review looks in detail at the mental healthcare provided to young people from the unique perspective of the overlap between physical and mental healthcare, the quality of physical and mental healthcare provided and how patients with mental health conditions use healthcare services. The overarching aim of this study was to identify areas of care that can be improved for all patients aged between 11 and 25 years.

The review is divided into three reports and can be downloaded here

Investing in health and care data analytics

Untapped potential: Investing in health and care data analytics | The Health Foundation


This new report from the Health Foundation highlights key reasons why there should be more investment in analytical capability. The report calls for action and investment across the system so the NHS has the right people with the right tools to interpret and create value from its data. This could result in an NHS that can make faster progress on improving outcomes for patients.

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Key points
  • The NHS generates a huge amount of data. Making better use of this growing mountain of information has the potential to improve care and how services are run.
  • Yet the NHS is failing to make the most of its data because there aren’t enough people with the right analytical skills to make sense of the information that is being collected.
  • More investment is needed in skilled analysts to unlock the full potential of NHS data to benefit patients.


Nine key reasons why there should be more investment in analytical capability:

  • Clinicians can use the insights generated by skilled analysts to improve diagnosis and disease management.
  • National and local NHS leaders can evaluate innovations and new models of care to find out if expected changes and benefits were realised.
  • Board members of local NHS organisations and systems can use analysis to inform changes to service delivery in complex organisations and care systems.
  • Local NHS leaders can improve the way they manage, monitor and improve care quality day-to-day.
  • Senior NHS decision makers can better measure and evaluate improvements and respond effectively to national incentives and regulation.
  • Managers can make complex decisions about allocating limited resources and setting priorities for care.
  • Local NHS leaders will gain a better understanding of how patients flow through the system.
  • New digital tools can be developed and new data interpreted so clinicians and managers can better collaborate and use their insights to improve care.
  • Patients and the public will be able to better use and understand health care data.

Full report: Untapped potential: Investing in health and care data analytics | The Health Foundation


Help shape services and support for people with sight loss

Barnsley Clinical Commissioning Group | March 2019 | Help shape services and support for people with sight loss 

Barnsley’s Vision Strategy group is asking about the experiences of Barnsley residents who have sight loss, from the point of diagnosis to on-going support and services. 

The Vision Strategy group is made up of representatives from people with sight loss, Barnsley Council, Education Inclusion Services, HealthWatch, Charities, NHS Barnsley Hospital, Barnsley Clinical Commissioning Group, South West Yorkshire Foundation NHS Partnership Trust, Royal National Institute of Blind People (RNIB) and local opticians.

The group is working together to develop ways to prevent sight loss, promote local eye health services and develop services for Barnsley people who have sight loss.

It plans to work with people with sight loss to look at what can be done within the resources available. They want to help people engage in what is already available locally, help support new community projects and look at developing services.

Information from completed questionnaires will be used to identify areas to focus on at an engagement event on Saturday 11 May, 12.30 to 3.30pm at Barnsley Town Hall (Source: Barnsley Clinical Commissioning Group)

Further details are available from Barnsley CCG 

Implementing the NHS Long Term Plan

The NHS Long Term Plan included suggested legislative changes to help implement the Plan easier and faster.  NHS England Strategy & Innovation Directorate and NHS Improvement Strategy Directorate are now setting these out in further detail and invite views on the proposals.

The proposals outline eight groups of suggested legislative changes in the NHS Long-Term Plan, with feedback invited by April 25 2019. These include proposed changes to both the Competition and Markets Authority (CMA) and NHS Improvement’s roles in respect of competition. These proposals are based on feedback from patients, clinicians, NHS leaders and partner organisations, as well as national professional and representative bodies.

Full document: Implementing the NHS Long Term Plan: Proposals for possible changes to legislation

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