‘Behind Closed Doors’ argues that the hard truths learned through the Francis Inquiry are in danger of being forgotten in the light of unprecedented, continuing, and seemingly endless service pressures | The Point of Care Foundation
The Point of Care Foundation calls on organisations to prioritise staff experience and strengthen efforts to protect staff from stress and burnout, because the way staff feel at work affects the way they care for patients.
The briefing presents evidence on current pressures and staff experience:
- From 2004-16, the number of attendances at A&E increased by 18%, from 12.7 million to 15 million.
- Only one in two staff feel their NHS employer values them and their work.
- 2% for health and social care staff suffer work-related stress anxiety and depression in the NHS compared to around 1.2% of the overall British workforce
The Point of Care Foundation wants to see every patient treated with kindness, dignity and respect all of the time, but in an environment in which staff themselves don’t feel cared about, it is hard to deliver personalised care. A positive staff experience is fundamental if staff are expected to be at their best with patients.
Read the full report here