Online event: Caring for people with learning disabilities: the importance of support in the right place

The King’s Fund, in partnership with Home Group,  will run an online event on Monday 16 April 2018.  The event will explore various models of care to support people with learning disabilities in the right setting. The session will cover a service set up in Hull (commissioned by the local authority) to support people with learning disabilities to live independently and as part of mainstream society.


 Ray James, National Learning Disability Director from NHS England, and Gary Bourlet, Co-Founder of Learning Disability England, will  also discuss how to drive improvement across the country in services for people with learning disabilities, their families and carers (The King’s Fund).

Full details are available from The King’s Fund
You can register for the event here 

Dementia UK: ‘Together again’

Dementia UK have created a short animated film to show the differences Admiral nurses make in bringing families affected by dementia together again, even for the briefest of moments.

This animation explores those feelings of being lost in dementia – and how the support and guidance of an Admiral Nurse can help bring people back together again.


More about Dementia UK and the Admiral Nurse Service available here

Improving the experiences of people who use services

This briefing looks at what the vanguards have been doing to improve the way people experience and interact with health and care services, and shares the lessons that other organisations and partnerships can take from the vanguards’ experiences | NHS Providers


This final briefing in the Learning from the new care models series highlights how the vanguards are improving the experiences of people using services and their families.

The briefing looks at the work of the vanguards in the following areas:

  • Coordinating care around peoples’ needs
  • Ensuring people receive high-quality care wherever they are
  • Specialist care closer to home
  • Reducing the need to travel
  • Directing people to the right care, faster
  • Supporting people to manage long-term conditions
  • Supporting people to develop self-confidence
  • Tailoring care for people with the greatest needs
  • Making access to urgent care as simple as possible
  • Promoting health and wellbeing among people and communities
  • Helping people connect
  • Supporting carers to stay well
  • Working with people to design services that work for them

Full briefing:
Learning from the vanguards: improving the experiences of people who use services

Public satisfaction with the NHS and social care

Public satisfaction with the NHS and social care in 2017: results and trends from the British Social Attitudes survey | The King’s Fund | Nuffield Trust

Image source:

This analysis from the British Social Attitudes survey summarises views on, and feelings towards, the NHS and health care issues. Overall NHS satisfaction levels remain higher than they were in the 1990s and early-to-mid-2000s, however, there has been a statistically significant fall in satisfaction in 2017 which took net satisfaction to its lowest level since 2007.

Key findings:

  • Public satisfaction with the NHS overall was 57% in 2017 – a 6 percentage point drop from the previous year. At the same time, dissatisfaction with the NHS overall increased by 7 percentage points to 29% – its highest level since 2007.
  • Older people were more satisfied than younger people: 64% of those aged 65 and over were satisfied with the NHS in 2017 compared to 55% of those aged 18 to 64. Between 2016 and 2017, satisfaction fell among all age groups.
  • The four main reasons people gave for being satisfied with the NHS overall were: the quality of care, the fact that the NHS is free at the point of use, the attitudes and behaviour of NHS staff, and the range of services and treatments available.
  • The four main reasons that people gave for being dissatisfied with the NHS overall were: staff shortages, long waiting times, lack of funding, and government reforms.

Full report: Public satisfaction with the NHS and social care in 2017: results and trends from the British Social Attitudes survey

Additional links:

Patients’ right to choose where to receive care

NHS Partners Network has issued an infographic to raise awareness of  patients’ legal rights when choosing where to receive their NHS care.

  • You have the right to choose where you receive NHS treatment.
  • The right t o be referred to a different hospital if the wait is more than 2 weeks to see a specialist for suspected cancer
  • The right to be referred to a different hospital if the wait is more than 18 weeks for non-urgent treatment.
Image Source: NHS Confederation


NHS Confederation |You have the right to choose where you receive NHS treatment |February 2018

Maternity services survey 2017

Maternity services survey 2017 |  The Care Quality Commission


This survey looked at the experiences of women receiving maternity services. The results show that overall women are reporting a more positive experience of maternity care and treatment. The publication highlights improvements in areas such as choice of where to give birth, quality of information and access to help and support after giving birth, when compared to the results from previous years’ surveys.

Compared with the last survey in 2015 a greater proportion of women said that they:

  • were offered the choice of giving birth in a midwife-led unit or birth centre
  • saw the same midwife at every antenatal appointment
  • were ‘always’ treated with dignity and respect during labour and birth
  • were never left alone during the birth of their baby at a time when it worried them
  • could ‘always’ get help from a member of staff within a reasonable time while in hospital after the birth

For more information, please see the statistical release, which provides the results for all questions: Maternity services survey 2017: Statistical release

Community mental health survey 2017

Latest survey from Care Quality Commission (CQC) looks at the experiences of people receiving community mental health services


A survey of over 12,000 people who received care or treatment for a mental health condition found around two-thirds of respondents reported a positive experience of overall care.

The vast majority of respondents said that they knew how to contact the person in charge of their care if they had concerns. Higher proportion of respondents this year also knew who to contact out of hours if they were experiencing a crisis.

However, concerns remain about the quality of care some people experience when using community mental health services. There has been little notable improvement in survey results in the last year in the majority of areas.

The CQC believe the results suggest scope for further improvements in a number of areas including: crisis care, access and coordination of care, involvement in care, monitoring the effects of medication and receiving additional support.

Further detail via Care Quality Commission

Full analysis: 2017 Community Mental Health Survey Statistical release

Related:  CQC Report Finds ‘Major Issues’ Surrounding Access To Mental Health Care