Adult inpatient survey 2018 | Care Quality Commission (CQC)
The results of the latest inpatient survey show what over 75,000 adults who stayed in hospital for at least one night in July last year said about the care they received. The survey covered the quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and their discharge arrangements. The results are provided for England as a whole and by NHS trust.
Across the majority of questions asked in the survey there has been no improvement since it was last carried out, and this year’s results show an increase in those reporting lengthy delays, greater dissatisfaction with the amount of information provided when leaving hospital, and those who felt a lack of involvement in their care.
Most results for the 2018 Adult Inpatient Survey have slightly declined since last year or remained static.
- Relationships with the medical and nursing staff are usually positive although there is a small decline compared to last year. For example, patients reported that overall, doctors and nurses answered their questions in a way they understood.
- Trust in doctor and nurse is high, although declining slightly compared to last year.
- Fundamental needs of most patients are being met in terms of food, hydration and rest.
- The proportion of patients reporting being given enough privacy when being examined or treated continues to be very high.
However, this year’s results indicate that there are many areas in need of improvement:
- Patients are reporting poorer experience when it comes to the integration of their care.
- Patients are reporting that they are waiting too long at admission and longer than previous years at discharge.
- At the time of being discharged, significant numbers of patients were unsure about their situation. This includes not being given appropriate information about their care after leaving the hospital, and not receiving enough notice.
- Significant numbers of patients reported not being sufficiently involved in decisions regarding their care and treatment.
Certain groups of patients consistently reported poorer experiences of their time in hospital, including
- Patients with a mental health condition
- Younger patients (aged 16 to 35)
- Patients who were admitted in an emergency
Full report: Adult inpatient survey 2018
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