GP Patient Survey 2018

NHS England | August 2018 | GP Patient Survey 2018

NHS England has published the latest GP Patient Survey, the survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed. The survey also includes a number of questions assessing patients’ experience of NHS dental services.
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Overall Experience

  • The majority of individuals (83.8%) rated their overall experience of their GP practice as good, with more than two in five (46.2%) rating their experience as ‘very good’.
  • Almost seven in ten patients (68.6%) rated their overall experience of making an appointment as good, with three in ten saying it was ‘very good’ (30.0%).
  • Around one in five patients (21.6%) say they tried to contact an NHS service in the past 12 months when they wanted to see a GP but their GP practice was closed, either for themselves or for someone else. Of these, almost seven in ten (68.7%) rated their overall experience of these services as good, with just under three in ten (29.4%) saying it was ‘very good’.


  • Of patients who had tried, seven in ten patients (70.3%) say it was easy to get through to their GP practice on the phone
  • The majority of patients (89.6%) say the receptionists at their GP practice were helpful.
  • Just under two thirds of patients (65.9%) were satisfied with the appointment times available to them.
  • Over half of all patients (53.7%) have a GP they prefer to see, with one in two patients who have a preferred GP saying they saw them always, almost always or a lot of the time (50.2%). (Source: NHS England)

Read the full NHS England news release GP Patient Survey 2018

Visit the survey’s main website here 

GP Patient Survey 2018 infographic can be downloaded here 


RCGP’s response:  GP Patient Survey results ‘testament to the great efforts’ of practice teams, says RCGP


National Cancer Patient Experience Survey 2017

Quality Health & National Cancer Patient Experience Advisory Group | July 2018 | National Cancer Patient Experience Survey 2017

The results of its national cancer patient experience survey have recently been published. Commissioned and managed by NHS England, the survey provides information to drive local quality improvements; monitors national progress on cancer care;  assists commissioners and providers of cancer care; and helps  to inform the
work of the various charities and stakeholder groups supporting patients with cancer. 

The experience of cancer patients in England continues to be generally very positive. Asked to rate their care on a scale of zero (very poor) to 10 (very good), respondents gave an average rating of 8.8. On nearly half of the questions in the survey, over 80% of respondents gave positive responses.

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•79% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care and treatment
•91% of respondents said that they were given the name of a Clinical Nurse Specialist who would support them through their treatment
•86% of respondents said that it had been ‘quite easy’ or ‘very easy’ to contact their Clinical Nurse Specialist
•89% of respondents said that, overall, they were always treated with respect and dignity while they were in hospital
•94% of respondents said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital
•60% of respondents said that they thought the GPs and nurses at their general practice definitely did everything they could to support them while they were having cancer treatment. (Source: Quality Health)

Mental health patients report poorer hospital experiences

Young people and those with mental health problems experience a poorer than average inpatient experience, new data shows | Adult inpatient survey 2017 | Care Quality Commission | via OnMedica

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The majority of people who stayed as an inpatient in hospital were happy with the care they received, had confidence in the doctors and nurses treating them and had a better overall experience, according to a national survey from the Care Quality Commission (CQC).

However, for a second year running, responses were less positive across most areas for patients with a mental health condition. Those with mental health conditions said they had less confidence and trust in hospital staff, thought they were treated with less respect and dignity and felt less informed about their care. These patients gave lower than average scores in relation to whether their needs, values and preferences were fully considered, and for the quality of the coordination and integration of their care.

The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink and assist with personal hygiene, and on their discharge arrangements.

For more information, please see the Adult inpatient survey 2017: Statistical release, which provides the results for all questions and contextual policy information.

Online event: Caring for people with learning disabilities: the importance of support in the right place

The King’s Fund, in partnership with Home Group,  will run an online event on Monday 16 April 2018.  The event will explore various models of care to support people with learning disabilities in the right setting. The session will cover a service set up in Hull (commissioned by the local authority) to support people with learning disabilities to live independently and as part of mainstream society.


 Ray James, National Learning Disability Director from NHS England, and Gary Bourlet, Co-Founder of Learning Disability England, will  also discuss how to drive improvement across the country in services for people with learning disabilities, their families and carers (The King’s Fund).

Full details are available from The King’s Fund
You can register for the event here 

Dementia UK: ‘Together again’

Dementia UK have created a short animated film to show the differences Admiral nurses make in bringing families affected by dementia together again, even for the briefest of moments.

This animation explores those feelings of being lost in dementia – and how the support and guidance of an Admiral Nurse can help bring people back together again.


More about Dementia UK and the Admiral Nurse Service available here

Improving the experiences of people who use services

This briefing looks at what the vanguards have been doing to improve the way people experience and interact with health and care services, and shares the lessons that other organisations and partnerships can take from the vanguards’ experiences | NHS Providers


This final briefing in the Learning from the new care models series highlights how the vanguards are improving the experiences of people using services and their families.

The briefing looks at the work of the vanguards in the following areas:

  • Coordinating care around peoples’ needs
  • Ensuring people receive high-quality care wherever they are
  • Specialist care closer to home
  • Reducing the need to travel
  • Directing people to the right care, faster
  • Supporting people to manage long-term conditions
  • Supporting people to develop self-confidence
  • Tailoring care for people with the greatest needs
  • Making access to urgent care as simple as possible
  • Promoting health and wellbeing among people and communities
  • Helping people connect
  • Supporting carers to stay well
  • Working with people to design services that work for them

Full briefing:
Learning from the vanguards: improving the experiences of people who use services

Public satisfaction with the NHS and social care

Public satisfaction with the NHS and social care in 2017: results and trends from the British Social Attitudes survey | The King’s Fund | Nuffield Trust

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This analysis from the British Social Attitudes survey summarises views on, and feelings towards, the NHS and health care issues. Overall NHS satisfaction levels remain higher than they were in the 1990s and early-to-mid-2000s, however, there has been a statistically significant fall in satisfaction in 2017 which took net satisfaction to its lowest level since 2007.

Key findings:

  • Public satisfaction with the NHS overall was 57% in 2017 – a 6 percentage point drop from the previous year. At the same time, dissatisfaction with the NHS overall increased by 7 percentage points to 29% – its highest level since 2007.
  • Older people were more satisfied than younger people: 64% of those aged 65 and over were satisfied with the NHS in 2017 compared to 55% of those aged 18 to 64. Between 2016 and 2017, satisfaction fell among all age groups.
  • The four main reasons people gave for being satisfied with the NHS overall were: the quality of care, the fact that the NHS is free at the point of use, the attitudes and behaviour of NHS staff, and the range of services and treatments available.
  • The four main reasons that people gave for being dissatisfied with the NHS overall were: staff shortages, long waiting times, lack of funding, and government reforms.

Full report: Public satisfaction with the NHS and social care in 2017: results and trends from the British Social Attitudes survey

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